Delivery and Refund Policy

Last updated: 27 September 2026 · Türkçe

This page explains how the services you purchase on Poyvisor are delivered, how you can cancel your subscription and when you can get a refund. Poyvisor is operated by Poyais Digital Reklamcılık ve Teknoloji Limited Şirketi.

1. Seller Details

• Legal Name: Poyais Digital Reklamcılık ve Teknoloji Limited Şirketi
• Responsible Person: Batuhan Kabalak
• Tax Office / Number: Bakırköy Tax Office — 7322076500
• MERSIS Number: 0732207650000001
• Address: Yeşilköy Mah. Atatürk Cad. EGS Business Park, Blok: 12 Kat: 1, Bakırköy / Istanbul, Türkiye
• Email: info@poyvisor.com · Phone: +90 850 307 26 43

2. Nature of the Service and Delivery

Poyvisor is a software service delivered entirely online (SaaS). There are no physical products and no shipping. Delivery times, shipping fees and delivery addresses therefore do not apply.

• Subscription plans: your plan is activated on your account automatically as soon as your payment is approved. Delivery takes place electronically within a few minutes of payment approval.
• Minute packages: purchased minutes are added to your usage balance as soon as the payment is approved.
• Access: you use the service with your own account at app.poyvisor.com. No separate installation or physical delivery is needed.
• If your payment was approved but your service was not activated, write to info@poyvisor.com. You are not charged until the problem is resolved, and if it cannot be resolved your payment is refunded in full.

3. Free Trial

You do not need to pay to try Poyvisor. On the free plan you can create an account without a credit card and use a 30-minute trial allowance to set up your assistant and make real calls. You move to a paid plan only when you choose to.

4. Subscription Term and Renewal

• Subscriptions are billed monthly or annually, according to the period you choose.
• Unless you cancel, your subscription renews automatically at the end of each period.
• The minutes included in your plan reset each billing period; unused included minutes do not carry over to the next period.
• Usage beyond your included minutes is deducted from your minute balance.

5. Cancelling Your Subscription

You may cancel at any time, without giving a reason. To cancel, use the cancellation option under Settings > Billing in your dashboard, or write to info@poyvisor.com.

Cancellation takes effect at the end of the period you have paid for: you keep using the time you paid for. When that period ends, your account returns to the free plan automatically and no further payment is taken. Your account and data are not deleted; you can continue using the free plan.

If you change your mind before the period ends, you can undo the cancellation from Settings > Billing and your subscription continues without interruption.

6. Right of Withdrawal and Refunds

Under the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to digital services performed and delivered instantly in electronic form. Poyvisor nevertheless offers its customers the following refund options:

• Subscription fees: within 14 days of your first payment, if you have not used the service substantially (you have spent only a small portion of your included minutes), the full amount is refunded on request.
• Minute packages: if you have not used a purchased minute package at all, it is refunded in full within 14 days of purchase. Partially used packages are not refunded; the remaining minutes stay available on your account.
• Renewal payments: no refund is given for periods after the first 14 days. In that case, cancelling stops the next renewal.
• Service failure: if a service you paid for could not be provided for reasons attributable to us, the fee for that period is refunded without any time limit.

7. How to Request a Refund

Send your refund request to info@poyvisor.com from the email address registered to your account, stating the payment date and the reason for your request.

• We review your request and inform you of the outcome within 3 business days.
• Approved refunds are made to the card used for the payment; we do not pay refunds to any other account.
• We send the refund to the bank within 14 days at the latest. How long it then takes to appear on your card depends on your bank, and usually takes a few business days.
• No fee or deduction is applied to you for the refund.

8. Dispute Resolution

If you believe your request has not been resolved, you may apply to the Consumer Arbitration Committee or the Consumer Courts in your area under Turkish Law No. 6502 on Consumer Protection.

These terms apply together with our Terms of Use and Distance Sales Agreement. In the event of any discrepancy, the Turkish version prevails.